Customer Service Representative & Field Service Dispatcher - Mister Sparky Electric

Mister Sparky Electric is a nationally recognized residential electrical service brand. We are launching a new franchise location serving the Greater Pittsburgh area. We are seeking a highly organized and motivated professional to join our residential electrical team as a founding team member. This CSR role combines inbound call management and field service dispatch, directly impacting daily revenue, technician productivity, and customer experience.

Location: 5676 Steubenville Pike in Robinson Township, PA

This is an onsite position (not remote).

Position Type: Hourly

Qualifications

• 3+ years dispatch or high-volume call center experience (recent) with booking targets
• Experience in electrical, home services, or similar field service industry
• Experience using ServiceTitan
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Pass a background check and drug screening

Preferred:

• Prior home service office coordination experience
• Strong Social Media presence and/or skills to collect, build and post content and improve company branding

Responsibilities:

• Answer inbound service calls with professionalism and urgency – maintains the script required and provided by the franchise system for quality and efficiency
• Convert calls into scheduled service appointments at a 80%+ booking rate
• Enter and maintain accurate job information in ServiceTitan
• Build and manage daily technician schedules
• Optimize routes and fill cancellations
• Monitor technician progress and support same-day scheduling
• Track booking rate, technician utilization, and related KPIs
• Review completed service work orders for accuracy.
• Occasional support with marketing coordination as needed on Social Media

Compensation & Benefits

• Earnings Range: $40,000 – $55,000 annually (based on experience)
• Performance Bonus: Additional earnings tied to booking conversion, technician utilization, and revenue goals
• Vacation Time
• Health, Dental and Vision Insurance available
• Ongoing training & professional development
• Opportunity for career growth as the business expands to become Office Manager and Operations Manager

What Success Looks Like in This Role

• Strong booking conversion rate from Day 1
• Technicians fully scheduled with minimal idle time
• Reduced cancellations and efficient gap filling
• Accurate CRM documentation and clear daily reporting

Work Schedule: Full-time position. Some evenings or weekends may be required based on business needs.

Physical Requirements: This role requires prolonged periods of sitting, working at a computer, and speaking on the phone. The employee must be able to communicate clearly and occasionally lift up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Mister Sparky is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

If you require reasonable accommodation during the application or hiring process, please notify us.

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan

Application Question(s):

• How many years of experience do you have using ServiceTitan?
• How many years of experience do you have working in the electrical field?
• In your current/previous job, were you responsible for an 80%+ close rate?

Ability to Commute:

• Mc Kees Rocks, PA 15136 (Required)

Work Location: In person