Customer Service Representative (Hindi Speaking)

We are looking for a dynamic and motivated Customer Service Representative with proven experience in the fintech/loan industry. You will be responsible for connecting with potential customers, explaining our financial products, and driving conversions while ensuring a smooth customer experience.

Key Responsibilities

• Make outbound calls to potential customers and explain business loan products.
• Qualify leads based on eligibility and business requirements.
• Handle inbound inquiries and provide accurate information.
• Maintain a high level of product knowledge to address customer questions confidently.
• Achieve daily/weekly/monthly targets for calls, conversions, and lead closures.
• Maintain detailed records of customer interactions and update CRM systems.
• Follow compliance, company guidelines, and quality standards strictly.
• Coordinate with the sales team for follow-ups and lead nurturing.

Required Skills & Qualifications

• Experience in fintech/loans/financial services is mandatory.
• Fluency in Hindi and English is compulsory.
• Strong communication, negotiation, and persuasion skills.
• Ability to understand customer pain points and offer suitable solutions.
• Good listening skills and a professional telephone manner.
• Basic understanding of loan products, financial terms, and credit assessments.
• Ability to work under pressure and meet targets consistently.

Added Advantage

• Knowledge of additional languages (Kannada/Tamil/Telugu/Malayalam).
• Experience with CRM tools and lead management systems.

Why Join Us?

• Competitive salary package + performance-based incentives
• Growth opportunities in a fast-moving fintech environment
• Supportive team and skill-development training
• Chance to build a strong career in financial services

Job Types: Full-time, Permanent

Pay: AED2,500.00 - AED3,500.00 per month