Customer Service Representative (HVAC) - Remote

About RC Air

RC Air Heating & Air Conditioning is a local, family-owned HVAC company serving Rancho Cucamonga, Upland, Claremont, and the greater Inland Empire since 1980. We specialize in HVAC repair, AC installation, furnace repair, maintenance, and ductless mini-split systems, and we're proud of our 4.9-star reputation. We're growing and looking for a friendly, organized Customer Service Representative to be the first voice our customers hear.

What You'll Do

Answer incoming calls, texts, and online messages from homeowners and businesses

Book, schedule, and confirm service appointments using our dispatching software

Coordinate technician schedules and routes to keep the day running smoothly

Follow up with customers on quotes, completed jobs, and maintenance reminders

Keep accurate customer records and notes in our CRM

Answer questions about services, financing, and pricing with a helpful, professional attitude

What We're Looking For

1+ year of customer service, call center, scheduling, or dispatch experience (HVAC or home-services experience a plus)

Excellent phone manner and clear written communication

Strong organization and the ability to juggle multiple calls and tasks

Comfortable with computers, scheduling software, and CRMs

Reliable home internet and a quiet place to work (this is a remote role)

Bilingual English/Spanish a plus, not required

A positive, team-first attitude

Why Join RC Air

Established, stable company with 40+ years in the community

Fully remote - work from home within the Inland Empire area

Consistent full-time hours (40 hours per week)

Supportive, family-owned team that values your work

Competitive hourly pay based on experience

Schedule

Full-time, 40 hours per week, Monday through Friday core hours. Specific shift hours to be determined.

RC Air Heating & Air Conditioning is an Equal Opportunity Employer.

Pay: $22.00 - $28.00 per hour

Benefits:

• Work from home

Work Location: Remote