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CUSTOMER SERVICE REPRESENTATIVE I

ABOUT AC INFINITY:

AC Infinity is a leading designer and manufacturer of innovative environmental control, ventilation, and grow systems for residential, commercial, and industrial applications. Known for quality, reliability, and customer-focused solutions, our products serve a wide range of industries, including HVAC, horticulture, and consumer electronics. Learn more at ACInfinity.com.

PRIMARY DUTIES:

· Serve as the first point of contact for customer inquiries.

· Develop a thorough understanding of AC Infinity’s products (training will be provided).

· Manage and support customer accounts.

· Assist customers via telephone, online chat, and email.

· Address both general and complex questions related to products.

· Guide customers through product setup and usage.

· Troubleshoot technical issues with products.

· Process orders and returns using various software programs.

· Proactively communicate with customers to resolve product or service issues.

· Deliver a friendly, effective, and high-quality customer experience.

· Ensure a consistently high level of customer satisfaction.

· Perform additional related duties as assigned.

REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES:

· Strong communication skills.

· High reliability with respect to attendance and punctuality. Consistent tardiness will not be tolerated.

· Exceptional attention to detail and conscientiousness.

· Ability to read, write, and clearly relay written and verbal instructions.

· Regular, punctual attendance for all scheduled shifts is required.

· 1–2 years of customer service experience (preferred).

· E-commerce experience (preferred).

· Typing speed of at least 40 words per minute.

· Proficiency in Microsoft Word and Excel.

· Excellent written, verbal, and interpersonal skills.

· Ability to handle high volumes of calls, chats, and emails.

· Strong organizational and prioritization skills.

· Technical experience or background with electronics, DIY projects, or HVAC (a plus).

· Experience with a Customer Service Management (CSM) system (a plus).

EDUCATION AND EXPERIENCE REQUIREMENTS:

· High school diploma or equivalent required.

· Associate degree or higher preferred.

· 1–2 years of customer service experience.

· Basic math skills.

AVAILABLE COMPANY BENEFITS:

401(K) Program with company match.
Healthcare insurance for full-time employees (Medical, Dental, Vision). Premiums are paid by the company.
Life Insurance for full-time employees.
Paid Time Off
Fitness Reimbursement Program
Employee Discount Program
Spot Awards Program
Company Lunch (two times a month)
Company Breakfast/Beverage (two times a month)

JOB TYPE:

Full-Time

PAY TYPE:

$20.00 - $23.00 per hour

EXPECTED HOURS:

40 Per Week

SCHEDULE:

Monday to Friday 9:00 AM – 5:30 PM
Occasional weekends as needed.
Overtime available as needed.

LOCATION:

This position will be in the City of Industry, CA 91789.
Candidates interested in employment with AC Infinity must relocate before starting work if moving from a different area. This is required.
This position is an in-person position. It is not a remote position.

NOTICE FROM THE COMPANY

AC Infinity is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, and protected veteran or marital status.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits: