Customer Service Representative I

Job Description

Overview

Schedule: 8:00 AM – 4:30 PM (Onsite)

Location: Riley Hospital

About the Role:

This position supports a high-volume call center environment. The ideal candidate is detail-oriented, communicates effectively, and thrives in a collaborative setting. You will work closely with nurses and other Customer Service Representatives to ensure smooth patient interactions.

Key Responsibilities

Handle inbound and outbound calls promptly and professionally.

Respond to patient inquiries via phone and email, ensuring accurate and timely resolution.

Coordinate issue resolution with internal departments as needed.

Manage internal messaging and maintain organized records.

Gather patient personal and billing information for database entry and scheduling.

Required Skills & Qualifications

High School Diploma or GED (no prior experience required).

Ability to type at least 30 words per minute.

Proficiency with computers and common office applications.

Strong organizational skills and attention to detail.

Excellent verbal and written communication skills.

Preferred Qualifications

Knowledge of medical terminology and coding.

Experience in a healthcare or call center environment.

Success Factors

Demonstrates initiative and problem-solving ability.

Works collaboratively with peers and clinical staff.

Maintains professionalism under pressure in a fast-paced setting.

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.

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