Customer Service Representative (Night Shift - UK Based)

Job description:

• Perform tasks to support the customer services department in the UK.
• Managing inbound and outbound calls.
• Following various communication scripts when speaking to a caller.
• Customer engagement through voice, chat and other corresponding platforms.
• Identifying customer needs, answering questions and providing solutions/alternatives.
• Keeping records of all conversations organized
• Improving performance and hit goals.
• Managing customer accounts
• Performing data entry tasks as necessary.

Skills Requirement:

• International Call Center Background is mandatory.
• Communication Skills(Speaking English Frequently and Confidently, Good listening skills)
• Multitasking Ability
• Excellent command of computer and internet.

Monday to Friday, Alternate Saturdays.
4:00PM - 1:00AM (NIGHT SHIFT)

Location: Bahadurabad (on-site)

Job Type: Full-time

Pay: Rs45,000.00 - Rs50,000.00 per month

Work Location: In person