Qureos Mentor

At-Desk PVT LTD

Job description:<ul><li>Perform tasks to support the customer services department in the UK.</li><li>Managing inbound and outbound calls.</li><li>Following various communication scripts when speaking to a caller.</li><li>Customer engagement through voice, chat and other corresponding platforms.</li><li>Identifying customer needs, answering questions and providing solutions/alternatives.</li><li>Keeping records of all conversations organized</li><li>Improving performance and hit goals.</li><li>Managing customer accounts</li><li>Performing data entry tasks as necessary.</li></ul>Skills Requirement:<ul><li>International Call Center Background is mandatory.</li><li>Communication Skills(Speaking English Frequently and Confidently, Good listening skills)</li><li>Multitasking Ability</li><li>Excellent command of computer and internet.</li></ul>Monday to Friday, Alternate Saturdays. 4:00PM - 1:00AM (NIGHT SHIFT)Location: Bahadurabad (on-site)Job Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Service Representative (Night Shift - UK Based)

About the RoleWe are looking for a highly organized, professional, and clear-speaking Taxi Operator and Dispatcher to manage our UK-based operations from our office in Karachi. You will serve as the crucial link between our passengers and drivers, ensuring that every journey is coordinated efficiently, safely, and on time.This role requires someone who can remain calm under pressure, maintains meticulous records, and provides top-tier customer service to our UK clientele.Key Responsibilities<ul><li>Dispatching &amp; Coordination: Actively monitor booking systems to assign and dispatch taxis to passengers based on location, availability, and specific travel requirements.</li><li>Communication: Handle inbound calls from passengers and outbound calls to drivers. Provide clear instructions, confirm pick-up details, and manage expectations professionally.</li><li>Job Management: Follow up on active jobs to ensure drivers are on track and confirm the successful completion of passenger drop-offs.</li><li>Record Keeping: Maintain accurate, real-time records of all bookings, driver logs, and passenger inquiries.</li><li>Problem Solving: Address any booking issues, delays, or passenger concerns immediately and professionally as they arise.</li></ul>Required Skills &amp; Qualifications<ul><li>Excellent English Communication: A clear, professional, and confident telephone manner is mandatory, as you will be communicating with UK-based customers.</li><li>Geographic Knowledge: A solid understanding of UK geography (or the ability to quickly learn maps and route planning) is essential.</li><li>Operational Proficiency: Experience in dispatching, logistics, or high-volume call center environments is highly preferred.</li><li>Detail-Oriented: Ability to multitask and maintain high accuracy while handling multiple bookings simultaneously.</li><li>Reliability: Ability to strictly adhere to the scheduled working hours (Wed&ndash;Mon).</li></ul>Location: Bahadurabad, Karachi (on-site) Work hours: Wednesday to Monday (Tuesdays off) 4:00apmto 1:00am (NIGHT SHIFT)Job Type: Full-timePay: Rs50,000.00 - Rs55,000.00 per monthWork Location: In person

Taxi Operator and Dispatcher (UK-Based Night Shift)

Join At-Desk PVT LTD and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

At-Desk PVT LTD

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Customer Service Representative (Night Shift - UK Based)

Taxi Operator and Dispatcher (UK-Based Night Shift)