Customer Service Representative- Non Voice

We're Hiring! – Partner Support Associate (Non-Voice | Chat & Email Based)

Location: New Cairo

Industry: Multinational – Fintech

We’re looking for a customer-focused Partner Support Associate to join a dynamic, fast-growing team at a well-established multinational company . This is a non-voice role , focused entirely on email, live chat, and CRM-based communication — no phone calls involved.

What You’ll Be Doing:

• Communicating with partners via email and live chat to guide them through onboarding, documentation, and verification (KYB) processes
• Re-engaging leads who are inactive, unresponsive, or previously marked as "lost" to revive potential partnerships
• Assisting new partners with submitting required documents, understanding platform benefits, and resolving integration-related queries
• Following up on open support cases to ensure full issue resolution
• Logging and managing all interactions through Salesforce CRM and contributing to ongoing lead tracking and performance dashboards
• Collaborating with internal teams to share feedback and help improve partner experience workflows

Who We’re Looking For:

• Experience in non-voice customer support , live chat , or email-based telesales
• Strong written communication skills with a friendly, professional, and persuasive tone
• Ability to manage multiple conversations simultaneously while maintaining quality and accuracy
• Organized, tech-savvy, and proactive in problem-solving
• Familiarity with CRM tools like Salesforce is a plus
• Fresh grads are welcomed to apply