Abrar Admin

Manpower Egypt

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 Key Responsibilities
 
 
 &bull; Respond to customer inquiries via phone in a professional and timely manner.
 
 
 &bull; Handle customer complaints and provide appropriate solutions according to company policies.
 
 
 &bull; Provide information about products, services, and company policies.
 
 
 &bull; Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
 
 
 &bull; Escalate complex problems to the appropriate department when necessary.
 
 
 
 
 
 Requirements
 
 
 &bull; Bachelor&rsquo;s degree in any field.
 
 
 &bull; Minimum 1 year of experience in a call center environment.
 
 
 &bull; Excellent level of English (spoken and written).
 
 
 &bull; Strong communication and interpersonal skills. &bull; Good computer skills and ability to work with customer service systems.
 
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Customer Support Representative

<div>
 
 
 We're Hiring! &ndash; Partner Support Associate (Non-Voice | Chat &amp; Email Based)
 
 
 
 Location: New Cairo
 
 
 Industry: Multinational &ndash; Fintech
 
 
 We&rsquo;re looking for a
 
 customer-focused Partner Support Associate
 
 to join a dynamic, fast-growing team at a
 
 well-established multinational company
 
 . This is a
 
 non-voice role
 
 , focused entirely on
 
 email, live chat, and CRM-based communication
 
 &mdash; no phone calls involved.
 
 
 What You&rsquo;ll Be Doing:
 
 <ul>
 <li>
 Communicating with partners via
 
 email and live chat
 
 to guide them through onboarding, documentation, and verification (KYB) processes
 </li>
 <li>
 Re-engaging leads who are inactive, unresponsive, or previously marked as "lost" to revive potential partnerships
 </li>
 <li>
 Assisting new partners with submitting required documents, understanding platform benefits, and resolving integration-related queries
 </li>
 <li>
 Following up on open support cases to ensure full issue resolution
 </li>
 <li>
 Logging and managing all interactions through
 
 Salesforce CRM
 
 and contributing to ongoing lead tracking and performance dashboards
 </li>
 <li>
 Collaborating with internal teams to share feedback and help improve partner experience workflows
 </li>
 </ul>
 
 Who We&rsquo;re Looking For:
 
 <ul>
 <li>
 Experience in
 
 non-voice customer support
 
 ,
 
 live chat
 
 , or
 
 email-based telesales
 
 </li>
 <li>
 Strong written communication skills with a friendly, professional, and persuasive tone
 </li>
 <li>
 Ability to manage multiple conversations simultaneously while maintaining quality and accuracy
 </li>
 <li>
 Organized, tech-savvy, and proactive in problem-solving
 </li>
 <li>
 Familiarity with
 
 CRM tools
 
 like Salesforce is a plus
 </li>
 <li>
 Fresh grads are welcomed to apply
 </li>
 </ul>
 
 
</div>

Customer Service Representative- Non Voice

Join Manpower Egypt and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Manpower Egypt

About Company

Customer Support Representative

Customer Service Representative- Non Voice