Abrar Admin

Manpower Egypt

<div>
 
 For a very well known Company in New Cairo Trade Execution Specialist is urgently needed
 
 
 
 
 
 
 
 Job responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Manage end-to-end trade execution for import, local, and export shipments.
 </li>
 <li>
 Coordinate shipment activities with stevedoring companies, marine agencies, inspectors, and logistics providers.
 </li>
 <li>
 Ensure accurate and timely preparation of shipping, customs, and export documentation.
 </li>
 <li>
 Coordinate customs clearance, CargoX requirements, NFSA compliance, and FSQR standards.
 </li>
 <li>
 Liaise with Treasury for Bills of Lading (BLs), supplier payments, and customer payment follow-up.
 </li>
 <li>
 Plan and coordinate cargo sampling, trucking, and stevedoring activities to meet operational and business requirements.
 </li>
 <li>
 Prepare and distribute regular operational reports, including bean line-ups, stevedoring schedules, and trucking plans.
 </li>
 <li>
 Verify the accuracy of operational reports from service providers and customs agents.
 </li>
 <li>
 Manage domestic contracts, delivery orders, debit notes, and contract documentation.
 </li>
 <li>
 Record and maintain all trade execution activities in the Dynamics ERP system.
 </li>
 <li>
 Build and maintain strong relationships with external stakeholders, including government authorities and service providers.
 </li>
 <li>
 Collaborate with internal teams (Accounting, Treasury, Logistics, FSQR, Production, and Commercial) to ensure seamless operations.
 </li>
 <li>
 Process and reconcile departmental invoices accurately and on time.
 </li>
 <li>
 Ensure compliance with company policies, contractual requirements, and applicable regulations throughout all activities.
 </li>
 </ul>
 
 
 
 
 
 
 Job Requirements:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Supply Chain Management, Business Administration, or a related field.
 </li>
 <li>
 3&ndash;5 years of experience in Supply Chain, Trade Execution, Shipping, Logistics, or the Futures Market.
 </li>
 <li>
 Fluent in English with excellent written and verbal communication skills.
 </li>
 <li>
 Professional training or certification in Import/Export Operations, Shipping, and Incoterms is preferred.
 </li>
 <li>
 Sound knowledge of GAFTA (Grain and Feed Trade Association) and/or FOSFA (Federation of Oils, Seeds and Fats Associations) rules and regulations.
 </li>
 <li>
 Proficient in Microsoft Office applications, particularly Excel, and ERP systems.
 </li>
 <li>
 Excellent attention to detail, with strong organizational, multitasking, and time management skills.
 </li>
 <li>
 Strong analytical and problem-solving skills with the ability to anticipate and resolve issues proactively.
 </li>
 <li>
 Demonstrated ability to manage conflicts and build collaborative, win-win solutions.
 </li>
 <li>
 Strong interpersonal skills with the ability to communicate effectively across diverse cultures and stakeholders.
 </li>
 <li>
 Self-motivated, energetic, and committed to continuous learning and professional development.
 </li>
 <li>
 Demonstrates the highest standards of ethics, integrity, and compliance with the company's code of conduct.
 </li>
 <li>
 A collaborative team player with the ability to contribute positively to team objectives.
 </li>
 <li>
 Results-oriented with an innovative mindset and a continuous improvement approach.
 </li>
 </ul>
 
 
</div>

Trade Execution Specialist

<div>
 
 Key Responsibilities
 
 
 &bull; Respond to customer inquiries via phone in a professional and timely manner.
 
 
 &bull; Handle customer complaints and provide appropriate solutions according to company policies.
 
 
 &bull; Provide information about products, services, and company policies.
 
 
 &bull; Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
 
 
 &bull; Escalate complex problems to the appropriate department when necessary.
 
 
 
 
 
 Requirements
 
 
 &bull; Bachelor&rsquo;s degree in any field.
 
 
 &bull; Minimum 1 year of experience in a call center environment.
 
 
 &bull; Excellent level of English (spoken and written).
 
 
 &bull; Strong communication and interpersonal skills. &bull; Good computer skills and ability to work with customer service systems.
 
</div>

Customer Support Representative

<div>
 
 
 We're Hiring! &ndash; Partner Support Associate (Non-Voice | Chat &amp; Email Based)
 
 
 
 Location: New Cairo
 
 
 Industry: Multinational &ndash; Fintech
 
 
 We&rsquo;re looking for a
 
 customer-focused Partner Support Associate
 
 to join a dynamic, fast-growing team at a
 
 well-established multinational company
 
 . This is a
 
 non-voice role
 
 , focused entirely on
 
 email, live chat, and CRM-based communication
 
 &mdash; no phone calls involved.
 
 
 What You&rsquo;ll Be Doing:
 
 <ul>
 <li>
 Communicating with partners via
 
 email and live chat
 
 to guide them through onboarding, documentation, and verification (KYB) processes
 </li>
 <li>
 Re-engaging leads who are inactive, unresponsive, or previously marked as "lost" to revive potential partnerships
 </li>
 <li>
 Assisting new partners with submitting required documents, understanding platform benefits, and resolving integration-related queries
 </li>
 <li>
 Following up on open support cases to ensure full issue resolution
 </li>
 <li>
 Logging and managing all interactions through
 
 Salesforce CRM
 
 and contributing to ongoing lead tracking and performance dashboards
 </li>
 <li>
 Collaborating with internal teams to share feedback and help improve partner experience workflows
 </li>
 </ul>
 
 Who We&rsquo;re Looking For:
 
 <ul>
 <li>
 Experience in
 
 non-voice customer support
 
 ,
 
 live chat
 
 , or
 
 email-based telesales
 
 </li>
 <li>
 Strong written communication skills with a friendly, professional, and persuasive tone
 </li>
 <li>
 Ability to manage multiple conversations simultaneously while maintaining quality and accuracy
 </li>
 <li>
 Organized, tech-savvy, and proactive in problem-solving
 </li>
 <li>
 Familiarity with
 
 CRM tools
 
 like Salesforce is a plus
 </li>
 <li>
 Fresh grads are welcomed to apply
 </li>
 </ul>
 
 
</div>

Customer Service Representative- Non Voice

Join Manpower Egypt and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Manpower Egypt

About Company

Trade Execution Specialist

Customer Support Representative

Customer Service Representative- Non Voice