Customer Support Representative

Key Responsibilities

• Respond to customer inquiries via phone in a professional and timely manner.

• Handle customer complaints and provide appropriate solutions according to company policies.

• Provide information about products, services, and company policies.

• Follow up with customers to ensure their issues are resolved and satisfaction is achieved.

• Escalate complex problems to the appropriate department when necessary.

Requirements

• Bachelor’s degree in any field.

• Minimum 1 year of experience in a call center environment.

• Excellent level of English (spoken and written).

• Strong communication and interpersonal skills. • Good computer skills and ability to work with customer service systems.