Customer Service Representative - Novos Fiber

Opportunity to join an exciting fiber broadband start-up in the Dallas Fort Worth area. The individual will play a critical role in the team, effectively operating as the conductor of the orchestra! The role itself touches a number of different areas (we don't believe in putting people in boxes!) across the customer lifecycle including operations and experience. You'll ensure we deliver on our promise to customers, take ownership when things don't go as planned, and play a vital role in shaping our team culture, commitment to excellence, and core values. This suits a high-energy, positive-mindset individual with a "just do it" and fun attitude.

Key responsibilities

• Serve as the primary point of contact for customer inquiries, providing timely and accurate responses to ensure customer satisfaction.
• Play a crucial role in operations, assisting with the coordination and execution of service installations, troubleshooting, and issue resolution.
• Contribute to the development and enhancement of our customer experience strategy, ensuring that we not only meet but exceed customer expectations.
• Embrace and embody our core values, actively contributing to a positive, energetic team environment.
• Take initiative to identify and resolve issues, demonstrating a commitment to "owning it" when things go wrong.
• Participate in continuous improvement efforts, suggesting ways to enhance our services and customer experience.

Qualifications and experience

• Preferred bachelors degree, however not mandatory
• Past experience working in a call center / customer service representative
• Strong interpersonal and communication skills, with the ability to engage effectively with diverse groups
• Proven track record of planning and executing on procedures and processes
• Ability to work independently and as part of a team, demonstrating leadership and initiative

What we offer:

• A vibrant, growing, and supportive work environment where innovation and initiative are encouraged
• Competitive salary and benefits package
• Opportunities for professionals development and growth
• The chance to make a significant impact in communities by enhancing connectivity and fostering partnerships

Requirements:

Qualifications and experience

• Preferred bachelors degree, however not mandatory
• Past experience working in a call center / customer service representative
• Strong interpersonal and communication skills, with the ability to engage effectively with diverse groups
• Proven track record of planning and executing on procedures and processes
• Ability to work independently and as part of a team, demonstrating leadership and initiative