Customer Service Representative /Office Coordinator

We are a fast-growing plumbing company specializing in water heaters across Florida, and we’re looking for a reliable and organized Dispatcher / Office Coordinator to join our team.

This is a key role in our operation—handling customer communication, scheduling service calls, and supporting our technicians in the field.

If you are detail-oriented, comfortable working in a fast-paced environment, and enjoy helping customers, we’d love to hear from you.

Responsibilities:

• Answer incoming calls and assist customers professionally
• Schedule and dispatch service calls to technicians
• Coordinate daily routes and job assignments
• Follow up with customers and update job status
• Prepare basic service estimates and job notes
• Maintain organized records and customer information

Requirements:

• Previous experience in office, dispatch, or customer service
• Strong communication and multitasking skills
• Comfortable using computer systems (email, Excel, etc.)
• Organized, detail-oriented, and reliable
• Spanish is a plus

Schedule:

• Sunday(Optional) Monday– Friday
• Full-time position

What We Offer:

• Competitive pay (based on experience)
• Stable, long-term position
• Opportunity to grow within the company
• Supportive team environment

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Application Question(s):

• back ground check

Experience:

• Customer service: 1 year (Required)

Language:

• Spanish (Required)

Work Location: In person