Customer Service Representative – Online Teaching Services

Job Responsibilities:

• Handle new leads and admissions: Guide potential students and parents through the enrollment process with proper follow-up.
• Manage existing and new students & parents: Provide ongoing support, resolve queries, and ensure a smooth academic experience.
• Fee management: Ensure timely fee collections within assigned dates and maintain proper records.
• Build and maintain strong relationships: Maintain regular communication with parents and students to ensure trust and satisfaction.
• Coordinate with teachers & management: Share updates regarding student progress, concerns, or special requests.
• Maintain student records: Keep updated data of admissions, attendance, fee status, and feedback.
• Resolve conflicts or concerns: Address complaints professionally and provide effective solutions.
• Upsell additional courses/services: Recommend suitable advanced courses when needed.
• Track performance: Prepare daily/weekly reports on leads, admissions, and student satisfaction.
• Ensure quality service: Maintain professionalism and represent the academy positively at all times.

Job Requirements:

• Fluent English speaking (must).
• Strong convincing power, soft skills, strong communication & negotiation skills.
• Customer relationship experience preferred.
• MBA in Customer Relationship, Marketing, or relevant field preferred.
• Ability to multitask and work under pressure.
• Strong follow-up skills and a positive attitude.
• Basic computer proficiency (Google Sheets, CRM, WhatsApp, Zoom, etc.)

Job Details:

• Timing: 2:00 PM to 10:00 PM
• Salary: Rs. 40,000 to 50,000 (depending on skills & experience)
• Benefits:
• Health Insurance
• Annual Paid Leaves
• Professional Growth Opportunities
• Friendly Work Environment

Office Address: Main Road Korangi #02, HBL Building, 2nd Floor, Near Askari Bank

Contact Number: +92 310 0300 989

Interview Timing: 5:00 PM to 9:00 PM

Job Type: Full-time

Pay: Rs40,000.00 - Rs50,000.00 per month

Work Location: In person