Customer Service Representative - Onsite Karachi

Job Status: Full Time Onsite

Job Timing: 03:00 PM to 11:00 PM

Job Location: Shahrah e Faisal, Karachi

Industry: Education Sector

Required Experience: 1-2 Years in relevant domain

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer complaints and concerns efficiently while maintaining customer satisfaction.
• Maintain clear and effective communication with customers and internal departments.
• Record customer interactions and update customer information in the company database or CRM system.
• Follow up with customers to ensure issues are resolved successfully.
• Handle communication campaigns, announcements, and customer feedback professionally.
• Support administrative and operational tasks when required.
• Maintain a positive company image through excellent customer service and communication skills.

Requirements and Qualifications

• 1-2 Years of Experience in the relevant domain.
• Bachelor’s degree or equivalent experience in Communication, Business Administration, Customer Service, or a related field.
• Proven experience in customer service, communication, or client support roles is preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Ability to work under pressure and manage multiple tasks effectively.
• Proficiency in Microsoft Office and customer management software/CRM systems.
• Professional attitude with strong organizational skills.
• Ability to work independently and as part of a team.

Work Location: In person