Customer Service Representative (Onsite - Weekend Shifts Fri thru Mon, 4 - 10hr Shifts)

Job post summary

Date posted: January 19, 2026

Starting Pay: $18.00 - $19.00 per hour

Job description:

Full Job Description

Job Description:

Busy Bee Plumbing, Heating and Air Conditioning, Inc., is middle Tennessee’s premiere Plumbing & HVAC service company. We're happy to meet our client’s heating, cooling and Plumbing needs by offering quality service that makes our clients “More Than Satisfied Promise”.

Our team of talented technicians have over 100 years of experience with all makes and models of HVAC systems. We've built our business on the foundations of offering trust, value, and service to our clients, and we've been family owned and operated since 2012. We carry the top brands of Plumbing and HVAC products.

As a Customer Service Representative with Busy Bee Plumbing, Heating and Air Conditioning, Inc., you will promote customer satisfaction by converting incoming and outbound customer calls into booked service appointments. The main responsibility of a CSR is to provide excellent customer service to all of our new and existing clients.

We keep on growing because we only hire the best, and our clients love us for it. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Responsibilities:

• You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
• Participate in training so that you grow and develop as a professional.
• Maintain and update our customer database with complete and accurate information.
• Maintain communication with dispatch, Service managers and your manager.
• Know how to establish customer rapport to ensure the highest levels of satisfaction.
• Show yourself as professional and knowledgeable to win new referrals and repeat business.
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Participate actively in all training exercises and meetings.

Desired Skills and Experience:

• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• High integrity with advanced social skills and ability to make solid connections.
• Strong desire to be a better CSR tomorrow than you are today.
• A competitive individual contributor who also loves to win as a team.

What We Offer:

• Competitive pay
• 2 weeks paid PTO
• Paid Holidays
• Medical Insurance
• A family. This is last on the list because it’s most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and clients, and where your work has a direct effect on the success of the company.

Equal Opportunity Employer

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Required)
• Call Center Environment Preferred
• Excellent Phone Etiquette
• Experience with Typing and Word.

Work Location: One location

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance
• Overtime

Schedule:

• 4 - 10 hour shifts
• 9am-8pm
• Friday through Monday

Work Location: In person

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person