Customer Service Representative (Remote)

Schedule: Monday-Friday, 10:30am-7pm EST

Overtime required as needed

What You Will Do:

As a Customer Service Representative, you will be expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service.

• Provide phone and email support for inquiries from sales and healthcare professionals

• Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders

• Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders

• Understand, interpret, and explain detailed information of processes and procedures

• Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required

• Demonstrate flexibility in responding to new and rapidly changing situations and environment

• Demonstrate an understanding of how decisions impact customers, markets and sales representatives

• Provide support beyond standard hours as needed if call volume and/or workload require additional time

What You Need:

Required -

• HS diploma or equivalent

• 2+ years relevant experience

• Ability to work flexible hours as needed to support the business needs

Preferred -

• Bachelors Degree

• Direct customer service or call center experience

• ERP experience (SAP, GHX, EDI, Salesforce, Genesis, PowerBI, etc.)

Posted Date: 05/18/2026
This role will be posted for a minimum of 3 days.

United States of America Pay Ranges:

• USN: $21.28 - $26.78 USD Hourly
• US5: $22.35 - $28.12 USD Hourly
• US10: $23.41 - $29.46 USD Hourly
• US15: $24.48 - $30.80 USD Hourly
• US20: $25.54 - $32.14 USD Hourly
• US30: $27.67 - $34.82 USD Hourly

View the U.S. work location and transparency guide to find the pay range for your location.