Customer Service Representative (Sales Support)

About Us

Admit One Products is a leading provider of tickets, wristbands, and RFID solutions serving the entertainment, event, and attraction industries. We pride ourselves on delivering high-quality products and exceptional customer service while building long-term relationships with our clients.

Position Summary

We are seeking a reliable and detail-oriented Customer Service Representative (Sales Support) to serve as a key point of contact for our customers while supporting the Sales team with day-to-day administrative tasks.

This role is primarily focused on customer communication, order coordination, and internal support, ensuring a smooth and positive experience from inquiry through fulfillment. The ideal candidate is organized, responsive, and thrives in a fast-paced, team-oriented environment.

Key Responsibilities

Customer Service & Order Support

• Answer inbound calls and assist customers with product inquiries, orders, and general questions
• Respond to customer emails and provide timely, professional communication
• Enter and process orders accurately in company systems
• Provide order status updates and proactively communicate with customers
• Coordinate with production, shipping, and accounting to ensure timely order fulfillment
• Assist with account documentation and basic customer record maintenance

Sales Support

• Assist Sales team with data entry, order input, and follow-ups
• Update and maintain customer information in CRM (HubSpot preferred)
• Help track open orders and ensure timely progression through the system
• Route customer requests and inquiries to appropriate sales representatives
• Support preparation of basic quotes and documentation as needed

Administrative Support

• Maintain organized electronic files and customer records
• Prepare sample shipments and sales materials
• Assist with scheduling and internal coordination as needed
• Support trade shows or customer events (as needed)
• Attend team meetings and provide updates on customer activity and open items

Qualifications

• Bachelor’s degree preferred (not required)
• 1–3 years of customer service, administrative, or support experience
• Strong written and verbal communication skills
• Strong basic math, including the ability to accurately calculate quantities, pricing, and order details
• Experience with CRM systems (HubSpot a plus)
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Strong organizational and time-management skills
• High attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Strong in the English language and proofreading skills
• RFID knowledge is a plus

Core Competencies

• Customer-focused mindset
• Professional communication
• Attention to detail and accuracy
• Team collaboration
• Reliability and responsiveness
• Problem-solving ability

Compensation & Benefits

• Hourly Pay: $22.00 – $26.00 per hour (based on experience)
• Health benefits, paid time off, and company-sponsored programs (details provided during hiring process)
• Stable, full-time position with opportunity for growth

Physical Requirements

• Prolonged sitting and computer use
• Ability to occasionally lift up to 20 lbs

Please submit your resume with a cover letter outlining why you think this position would be a good fit for you. If you do not submit a cover letter with your resume, your application will not be considered.

Admit One Products, Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic.

All offers of employment are contingent upon the successful completion of a background check and math and proofreading skills assessment relevant to the position.

Pay: $22.00 - $26.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person