Customer Service Representative - Saudi National

Customer Service Representative - Saudi National

The Cigna Group is hiring a Customer Service Representative (Saudi National only) to join our global health service company dedicated to helping people improve their health, vitality, and well being.

About Cigna Healthcare

Cigna Healthcare is a global health service company with over 200 years of heritage, committed to providing healthcare, clinical management, and wellness programs to employers, individuals, and governments worldwide.

About Cigna KSA

Breaking ground by becoming the first international health insurer to receive a branch license in Saudi Arabia. The Central Bank approved licensing for Cigna Insurance Saudi Arabia to enhance quality and competitiveness, increase diversification, and introduce new perspectives to the Saudi Arabian market. We are honored to have been awarded this license - and will work diligently to improve the health and well being of every Saudi Arabian citizen we serve.

Our Offer

• VIP Healthcare Insurance Plan
• Professional learning programs to help you grow your career at Cigna
• Superb office location at Riyadh Front

The Role

• Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, card status, Envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.
• Receive requests by mail, telephone, or in person regarding insurance claims/policies. Respond to inquiries from policy holders, clients, brokers and/or others.
• Perform research to respond to inquiries and interpret policy provisions to determine the most effective response.
• Mail or route claim forms and supporting documentation to various units for final processing.
• Independently respond to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.
• Have excellent interpersonal skills, with an ability to understand and interpret policy provisions.

Qualifications

• Bachelor's degree or equivalent
• Minimum 1+ years of customer service experience analysing and solving customer problems
• Call centre experience
• Excellent English written and oral communication skills
• Arabic written and oral skills are a must
• Exceptional organisational and time management focus
• Ability to perform in a high volume, fast paced call centre environment
• Proven ability to work independently as well as a productive member of a team
• Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently on a computer
• Extensive understanding of medical terminology is a plus
• Experience in the healthcare insurance industry is required (financial/banking welcome to apply)

Conditions / Requirements

• Work in 24 7 rotation shifts.
• 5 days a week.
• In split shifts (some hours in the morning and remaining hours in the afternoon or evening).
• During public holidays.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Other

Industries

Hospitals and Health Care