Customer Service Representative (UAE Nationals Only)

Position: Customer Service Representative (UAE National)
Company: Nejoum Al Jazeera
Location: Sharjah, UAE

Company Description

Nejoum Al Jazeera is committed to simplifying car transportation services, specializing in facilitating key stages such as buyer accounts, towing, shipping, clearance, and tracking. Operating tirelessly, the company ensures seamless processes for clients looking to ship cars from American auctions. With a dedication to efficiency and customer satisfaction, Nejoum Al Jazeera provides end-to-end solutions, ensuring high-quality service throughout the transportation journey.

Role Description

This is a full-time, on-site role for a Customer Service Representative located in the UAE. The representative will handle daily customer interactions, respond to inquiries, and ensure professional and timely communication with clients. The role requires maintaining high standards of customer care, assisting with shipment updates, coordinating with internal teams, and contributing to an excellent service experience.

Key Responsibilities

• Handle customer inquiries through phone, email, and messaging platforms
• Provide accurate information regarding shipping, towing, tracking, and clearance
• Document customer interactions and update system records
• Coordinate with operations teams to resolve customer issues
• Maintain professionalism and ensure customer satisfaction at all times

Requirements

• UAE National (Emirati) with a Family Book
• High school diploma or higher
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Basic computer and CRM software skills
• Previous experience in customer service is preferred

Benefits

• Training and development opportunities
• Supportive work environment
• Career growth within the company

Job Type: Fresher