Customer Service Representative - UK Based

Responsibilities:

• Support the customer service team in the UK.
• Handle both incoming and outgoing calls.
• Follow several communication scripts during phone calls.
• Engage with customers via phone, chat, and other appropriate channels.
• Assess the client's needs, answer to inquiries, and offer solutions or alternatives.
• Keep orderly records of all encounters.
• Improve performance and achieve targets.
• Oversee customer accounts.
• Perform data entry duties as needed.

Required Skills:

• Experience working in an international call center with excellent communication skills, including fluency in English and active listening.
• Ability to multitask effectively.
• proficiency with computers and internet

Timings: 5 days a week, Monday to Friday

Two shifts available, 1:00PM to 9:00PM & 5:00PM- 1:00AM

Location: Bahadurabad, Karachi

Job Type: Full-time

Pay: Rs50,000.00 - Rs60,000.00 per month

Work Location: In person