Customer Service Representative (UK Based)

Job post summary

Pay: 45,000.00 (PKR) - 80,000.00 (PKR) per month

Job description:

Position Overview:
We are looking for a Customer Service Representative who will serve as the primary point of contact for customers, ensuring timely and accurate responses to inquiries. The ideal candidate should have strong communication skills, a customer-focused mindset, and the ability to handle customer concerns with patience and professionalism.

Key Responsibilities:

• Respond to customer queries via phone, email, chat, or social media.
• Provide accurate information regarding products, services, policies, and procedures.
• Resolve customer issues efficiently and escalate complex cases to the relevant department.
• Maintain customer records by updating information in the system.
• Ensure a high level of customer satisfaction through effective communication and follow-ups.
• Process orders, refunds, account updates, and service requests.
• Meet performance targets including response time, quality standards, and customer satisfaction ratings.
• Collaborate with the team to improve processes and enhance the customer experience.

Requirements:

• Minimum education: Intermediate or Bachelor’s degree preferred.
• Prior experience in customer support (voice or non-voice) is a plus.
• Strong verbal and written communication skills.
• Good problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.

Job Type: Full-time

Work Location: In person

Job Type: Full-time

Pay: Rs45,000.00 - Rs80,000.00 per month

Work Location: In person