Customer Service Representative - UK Based

Job description:

• Carry out duties to assist the UK customer service department.
• Taking care of incoming and outgoing calls.
• Conversing with a caller while adhering to several communication scripts.
• Engaging with customers via phone, chat, and other relevant channels.
• Determining the needs of the client, responding to inquiries, and offering alternatives or solutions.
• Maintaining structured chat logs
• Hitting targets and enhancing performance.
• Taking care of client accounts
• Carrying out data entry duties as required.

Requirements for Skills

• Global Call Center Background Communication Skills: Fluency in English
• Confidence in Speaking, and Good Listening
• Ability to Multitask
• Outstanding internet and computer skills.
• A creative, adaptable, flexible, and enthusiastic mindset.
• Availability for the 5:00 PM – 1:00 AM shift (Mon–Fri).

Job Type: Full-time

Pay: Rs50,000.00 - Rs60,000.00 per month

Work Location: In person