Customer Service Representative - UPS Hellrtown

UPS Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean and safe working environment
• Maintains strong attention to detail when proofing all materials
• Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
• Understands and fulfills the needs of walk-in customers and telephone/email inquiries
• May open and/or close the store and perform end-of-day accounting, etc.
• Operates and maintains print and finishing equipment
• Helps customers with expert boxing and packaging, selling the appropriate products to ship materials safely and efficiently
• Provides prompt, efficient shipping expertise
• Takes ownership of any shipping problems and offers viable solutions
• Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
• Calls customers to arrange pickup of products
• Checks in inventory

QUALIFICATIONS

• High school diploma or GED required
• Retail/customer service experience
• Good communication and people skills
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds
• Willing and able to work 25 to 30 hours per week for a 6-day work week
• Excellent written and verbal communication skills
• One year of customer service experience required (more preferred)
• Able to cross sell and up sell products and services
• Detail oriented, organized, and able to multi-task
• Outstanding phone skills

BENEFITS

• Casual and creative work environment
• Performance Bonus

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

• Flexible schedule

Education:

• High school or equivalent (Preferred)

Experience:

• Retail Associates & Cashiers: 2 years (Required)

Work Location: In person