Customer Service Representative (US Market - No Sales)

Be the Voice of a Global Brand. Solve Problems. Build Loyalty. Night Shift (6:00 PM – 2:00 AM) | Gulistan-e-Johar, Karachi ABS International (Est. 2012) – Direct US Principal

The Reality Check: Are you tired of "Customer Service" jobs that are actually hidden sales roles? Do you actually enjoy helping people and solving complex problems?

At ABS International, we don't do "script-reading." We do Customer Success. We are a 14-year-old US Principal looking for professional, empathetic, and sharp CSRs to support our American clientele. This is a pure service role—your only "target" is a happy customer.

The "Service Pro" Deal:

• Salary: PKR 45,000 - 55,000 (Fixed Base) + Attendance Bonuses.
• The Environment: A professional, corporate office. No "boiler room" shouting.
• The Stability: Work directly for the Principal. We own our brands; we don't lose campaigns.

Your Mission:

• Resolve: Manage inbound inquiries (calls/emails/chat) with patience and clarity.
• Advise: Act as an expert on our US services to guide customers through their journey.
• Improve: Identify recurring issues and suggest ways to make the customer experience better.

Who You Are:

• The Communicator: Your English is clear, neutral, and professional.
• The Fixer: You get a "win" from turning a frustrated customer into a happy one.
• The Professional: You understand that US clients expect high-speed, high-quality support.

How to Apply:

• Click "Apply Now".
• MANDATORY: Answer the empathy check question in the screening section.
• Attach your CV.

Join a company that values your voice. Apply now.

TECHNICAL ACTION CHECKLIST

Job Type: Full-time

Pay: Rs45,000.00 - Rs55,000.00 per month

Application Question(s):

• A customer is frustrated because of a shipping delay. What is the first thing you say to them
• Are you 100% comfortable working the Night Shift (6 PM - 2 AM) to align with US business hours?"
• Do you have experience communicating with international (US/UK) clients via phone or email?

Work Location: In person