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Customer Service Representative/ ممثل خدمة عملاء
Key Responsibilities
- Provide exceptional customer service to clients and customers via phone, email, and chat
- Answer customer inquiries and resolve complaints in a timely and professional manner
- Escalate complex issues to the appropriate team members for resolution
- Maintain accurate and detailed records of customer interactions and transactions
- Stay up-to-date on client products, services, and policies to effectively assist customers
- Handle high call volumes while maintaining quality and efficiency
- High school diploma or equivalent; college degree preferred
- Excellent communication skills, both written and verbal
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