Customer Service Representative/Dispatcher

Are you an energetic, detail-oriented professional with a passion for home improvement and outstanding customer service? We’re looking for a Dispatcher / Customer Service Representative to join our growing team!

Key Responsibilities:

• Coordinate and dispatch field technicians for home improvement, remodeling, and repair projects
• Manage and optimize daily schedules to ensure timely and efficient service delivery
• Communicate professionally with customers, technicians, and management
• Handle customer inquiries, service requests, and follow-ups with care and accuracy
• Track and update job progress using dispatch and CRM software
• Support overall team operations and contribute to continuous process improvement

Qualifications:

• Minimum 5 years of experience in the home improvement, remodeling, or home repair industry
• Previous dispatch experience required
• Tech-savvy and proficient in Microsoft Office (Word, Excel, Outlook, etc.)
• Knowledge of HubSpot and Monday.com is a plus
• Excellent written and verbal communication skills
• Strong leadership abilities and a team-oriented mindset
• Detail-oriented, organized, and punctual
• Creative problem-solver with a go-getter attitude
• Background in sales is a plus

Why Join Us:

• Competitive pay plus performance-based bonuses
• Opportunity to work in a dynamic, fast-paced environment
• Supportive and professional team culture
• Room for growth and advancement within the company

Business Hours:

- Mon-Thurs: 8:30AM-5:30PM

- Friday: 8:30AM-4:00PM

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Work Location: In person