Customer Service Representative/Dispatcher

Are you a highly organized, people-person with a passion for delivering exceptional customer service? We're a growing local plumbing company looking for a dynamic and motivated individual to join our team as a Customer Service Representative & Dispatcher. This role is the backbone of our operations, serving as the first point of contact for our customers and the key coordinator for our field technicians.

Key Responsibilities

• Exceptional Customer Service: Answer inbound calls, emails, and texts with a professional, cheerful demeanor. Serve as the primary contact for customers, providing unmatched service, resolving inquiries, and ensuring customer satisfaction.
• Technician & Job Scheduling: Efficiently dispatch service technicians to job sites, manage their schedules, and optimize routes to maximize productivity.
• Administrative & Organizational Support: Maintain accurate and detailed records of all customer interactions, service requests, and transactions in our customer management system.
• Billing & Accounting Support (Plus): Assist with office administration tasks, with a preference for candidates who can help with QuickBooks Online (QBO), Accounts Payable, or Accounts Receivable.

Required Skills & Qualifications

• Proven experience in a customer service role, preferably in a fast-paced environment.
• Exceptional organizational skills and strong attention to detail.
• Excellent verbal and written communication skills with a confident and empathetic phone presence.
• Proficiency with basic computer skills, including Microsoft Office Suite.
• Familiarity with service industry scheduling or CRM software (e.g., ServiceTitan, Housecall Pro, etc.) is highly preferred.
• A positive attitude and a proactive approach to problem-solving.
• A strong willingness to learn new skills and grow with the company.

Preferred Experience (Great to Have!)

• Previous experience in a dispatch or field service coordination role.
• Background or experience in marketing or sales, with a readiness to assist with internal marketing efforts to help promote our services and improve customer loyalty.
• Experience with QuickBooks Online (QBO) or general accounts payable/receivable.

Why Join Our Team?

We offer a supportive, team-focused environment where your contributions are valued. We are committed to developing our employees and providing opportunities for long-term growth and career advancement. If you are looking for a place to build a career, not just a job, we encourage you to apply!

We are committed to delivering outstanding service that enriches the lives of our customers. Our mission is driven by a passion for excellence, innovation, and teamwork. Join us as we continue to make a positive impact in the lives of those we serve!

Our benefits include:

• Comprehensive health and wellness programs
• Opportunities for professional development and training
• Paid Time Off
• A supportive team culture that values your contributions

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Job Type: Full-time

Base Pay: $19.00 - $25.00 per hour

Expected hours: 35 – 45 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person