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CUSTOMER SERVICE SPECIALIST
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We are a high-performing, purpose-driven organization created to help others thrive on their wellness journey. With our success in the natural and conventional retail spaces, we are always seeking great new talent to add to our growing team.
OUR HIRING PHILOSOPHY
We are all about putting the right people in the right seats. By taking a comprehensive approach to the recruitment process, we do our due diligence to ensure candidates technical skills, professional goals, and personal values are aligned with the role for which they have applied.
We are an Equal Opportunity Employer and are committed to building a diverse and inclusive workplace culture. We welcome all ideas, experiences, strengths and work styles to our team.
We believe that flexibility is key to growth and individualization, making for a positive employee experience. We recruit for both remote and onsite hybrid positions based in Boulder, Colorado. Please reference each individual job description to learn more about the requirements of each role.
We are an Equal Opportunity Employer and are committed to building a diverse and inclusive workplace culture. We welcome all ideas, experiences, strengths and work styles to our team.
We believe that flexibility is key to growth and individualization, making for a positive employee experience. We recruit for both remote and onsite hybrid positions based in Boulder, Colorado. Please reference each individual job description to learn more about the requirements of each role.
CUSTOMER SERVICE SPECIALIST
Purely Elizabeth is seeking a highly motivated and organized Customer Service Specialist to serve as the liaison between Purely Elizabeth and our customers. The Customer Service Specialist must possess strong organizational skills, creative problem solving and critical thinking in order to succeed in our fast-paced, highly dynamic environment. This position will report to the Customer Service Manager.
ROLE + RESPONSIBILITIES
- Oversee customer order process from order receipt through fulfillment for all components of business (B2B, Retail/Mass, Club, Foodservice, Ecommerce, D2C).
- Verify customer order pricing/promo accuracy.
- Provide customers with order confirmation and communication regarding delays/shorts/expedite requests as necessary.
- Communicate (timely and effectively) with customers about order delays and issues.
- Oversee relationships and operations with 3PL and freight partners to ensure timely and accurate order fulfillment.
- Monitor 3PL Inventory levels, communicate Inventory-related Issues with Supply Chain team.
- Work with Accounting team to resolve deductions and freight claims.
- Monitor customer scorecards, identifying trends and opportunities for improving results.
- Coordinate and assist with getting customer EDI connections set up
- Manage relationship with direct wholesale customers and distributor buyers.
- Manage responses to consumer inquiries submitted to support email and/or phone number.
- Assist consumers with any issues stemming from orders submitted through our website.
- Answer consumer questions about products (ingredients, allergens, etc).
- Remedy any consumer complaints (missing deliveries, mis shipments, etc).
- Accurately code, track, and report on consumer contact data to identify trends in product feedback, sentiment, and consumer experience.
- Support cross-functional team as necessary.
- Assist with project work as necessary.
REQUIREMENTS
- 2+ years of customer service experience in related CPG environment.
- Highly motivated, action-oriented and can work in a fast-paced environment.
- Strong work ethic, flexible, hands-on and can adapt quickly.
- Excellent interpersonal, communication, negotiation and influencing skills to work effectively with all stakeholders.
- Creative problem-solver and conceptual thinker with an ability to understand and leverage detail-oriented and analytical issues as needed.
- Strong sense of urgency and ability to influence business partners.
- Hybrid work schedule requires 2 days in Boulder office per week (Tuesday and Wednesday).
- Bachelor’s degree preferred.
COMPENSATION AND BENEFITS
- Annual salary range $60k-$70k with opportunity to earn annual bonus.
- Three weeks paid time off.
- Health, dental and vision insurance plans with significant employer contribution towards employee premium.
- Voluntary additional coverage such as life and AD&D, critical illness, accident, short- and long-term disability, legal services and more.
- 401k plan with dollar-for-dollar company match up to 3%.
- Half-day Fridays in Summer and Winter.
- Quarterly team build events.
- Twice annual in-person all-team summit.
TO APPLY
Please email resume and cover letter to careers@purelyelizabeth.com
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