Customer Service Representative/Dispatcher

Job Summary
Join our dynamic team as a Customer Service Representative/Dispatcher, where you'll be the vital link connecting customers, drivers, and operations to ensure seamless transportation and logistics services. In this energetic role, you'll handle incoming inquiries, coordinate dispatching activities, and manage transportation schedules with precision and enthusiasm. Your proactive communication skills and attention to detail will drive efficiency, enhance customer satisfaction, and support our commitment to reliable supply chain solutions. This paid position offers an exciting opportunity to develop your expertise in transportation management while making a tangible impact every day.

Duties

• Respond promptly to customer calls and inquiries using multi-line phone systems, providing clear information about shipments, deliveries, and scheduling.
• Monitor GPS and data to track vehicle locations, optimize routes, and ensure timely deliveries while maintaining safety standards.
• Communicate effectively with technicians, home owners, tenants, and the rest of the team to resolve scheduling conflicts or issues swiftly.
• Assist in transportation planning by analyzing logistics data to improve fleet utilization and streamline supply chain operations.

Skills

• Proficiency in dispatching
• Excellent communication skills with professional phone etiquette to handle customer inquiries confidently
• Ability to multitask effectively
• Maximum professionalism

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule
• On-the-job training
• Work from home

Work Location: Hybrid remote in Garden City, ID 83714