Customer Service Representative/Dispatcher

Be the Voice of Excellence in Leak Detection Innovation

Picture this: You're the frontline hero turning a homeowner's panic into peace, coordinating swift fixes with cutting-edge tech that detects leaks without tearing up floors. At American Leak Detection (ALD) in Central and Northeast Ohio, we're pioneers in non-invasive plumbing and pool leak detection and repair—delivering efficient, trustworthy solutions that save time, money, and headaches for residential clients. In our tight-knit team of 8-10 (with a cozy office of 2-3), we blend family-oriented support with growth-driven energy, where your contributions fuel upward mobility and real impact.

We're seeking a dynamic Customer Service Representative (CSR)/Dispatcher to report directly to our Office Manager and keep operations flowing seamlessly. This role is your chance to shine in a fast-paced environment, mastering client support, logistics coordination, and dispatch efficiency while growing in a collaborative, innovative franchise. If you love multitasking, solving problems on the fly, and building lasting customer relationships, this is your launchpad to advance in field services.

What You'll Deliver

• Champion Customer Interactions: Handle inbound/outbound calls and emails with empathy and expertise, booking appointments, providing updates, and resolving basic issues to ensure top-tier client satisfaction.
• Dispatch with Precision: Coordinate technician schedules and routes using tools like ServiceTitan, minimizing delays and optimizing for timely, efficient service delivery.
• Resolve and Escalate Smartly: Tackle customer concerns head-on and elevate complex issues to the Office Manager for swift resolution.
• Collaborate Across Teams: Maintain clear communication with field technicians and the office crew, logging details accurately to support smooth operations and high standards.
• Keep Records Spotless: Update CRM systems with job details, payments, and interactions, contributing to data-driven improvements in our customer-first workflow.

Who You Are

• High school diploma or equivalent; 1+ years in customer service, dispatching, or client support roles (home services or logistics experience a plus)
• A quick-thinking multitasker who excels in high-volume, deadline-driven settings
• Stellar communicator with problem-solving prowess and a positive, team-player attitude
• Familiar with dispatch/CRM software (ServiceTitan a bonus); proficient in Microsoft Outlook, Word, and basic tools
• Customer-obsessed, detail-oriented, and calm under pressure—ready to thrive in a supportive hierarchy

Rewards That Fuel Your Journey

• Competitive Pay: $18–$23 per hour, based on experience.
• Solid Perks: 401k matching and two weeks paid time off (PTO).
• Growth Path: Ample upward mobility in our family-focused franchise—start here and climb to roles like Office Manager.
• Team Perks: Collaborative vibe with professional development, work-life balance, and the pride of making a tangible difference.

Pay: $18.00 - $23.00 per hour

Benefits:

• 401(k)
• Paid time off

Work Location: In person