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Customer Service Representative/Dispatcher

Lunchpail Service Partners is Now Hiring an Experienced Customer Service Representative/Dispatcher to join our Team!

Lunchpail Service Partners was founded on the belief that together we can achieve more. We have grown from a visionary idea into a leading platform of home services businesses nationwide. Our journey began with a simple goal: to empower home services professionals through collaboration, support, and shared success. Today, we stand proud as a testament to what can be accomplished when quality, integrity, and innovation converge.

Job Overview

As a Customer Service/Dispatcher you will keep our businesses running smoothly by providing support for our customers and service technicians. You will manage call volume and scheduling skillfully prioritizing multiple requests. Organized and attentive, you handle dispatch and scheduling duties, selecting the appropriate technician for each job and booking appointments in the most efficient way possible. You're capable of meeting challenges as you dispatch urgent service requests. Our skilled technicians will depend on you to provide accurate and detailed information. Our ideal candidate is self-motivated and independent proactively assisting in resolving problems. Your mission will be to make every customer a happy one while providing a 5 Star Customer Service experience.

What We Offer

Competitive Pay ($20-$25HR)
Spiff Opportunity
80% Company Paid Medical Insurance
Dental, Vision, Short-Term and Long-Term Disability
Paid Holidays OFF
401K w/4%Company match.
Employee Assistance Program (EAP)
Work life Balance
Paid Training to help you grow individually and professionally

Responsibilities

Schedule and dispatch technicians (Right Call Right Tech)
Handle call volume accurately
Monitor technician location to coordinate service and technician availability
Maintain technician database and communicate accordingly
Oversees equipment availability; assigns drivers, trucks, and extra drivers when needed.
Monitor technician working hours to ensure compliance with federal and state laws and regulations.
Performs other related duties as assigned

Qualifications

High school diploma or GED required
1–3 years of customer service, call center, or dispatch experience (HVAC preferred)
Service Titan experience a MUST!!
Strong phone communication and customer service skills
Ability to handle high call volume and multitask in a fast-paced environment
Experience with scheduling, dispatching, and coordinating technician routes
Proficient with computers and common office software
Strong organizational skills and attention to detail
Ability to stay calm, professional, and solution-focused with customers
Team-oriented with a dependable work ethic
Must be able to work Mon-Friday 11am-8pm or Tues- Sat 8am-5pm

Must be able to pass a background check, and drug tests prior to and throughout employment.
Long-Term Employment Opportunity.
EOE

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