Customer Service Representative/Personal Banker

Primary Job Purpose: Primarily responsible for providing friendly, courteous service to customers in a professional manner and actively cross-sell bank services. Listening to customers’ wants and recognizing what they need or what the bank can do to serve them better.

Essential Responsibilities and Duties:

• Pay checks and pay out monies after verifying signatures, ID and customer balances.
• Receive checks and cash for deposits and loan payments, verify amounts and signatures and process transactions.
• Open new accounts and modify or close existing accounts (including checking, savings, money market, CDs, HSAs and IRAs) for individuals, businesses, and trusts.
• Provide direct and personal contact for business customers.
• Assist customers with Debit Cards and Instant Issue Debit cards – applications, ordering, capturing, disputes with cards and fraud.
• Provide customer assistance with Electronic Banking products.
• Daily balance and maintain cash drawer, ATM, coin machine and bank vault.
• Assist customers with credit card applications.
• Place check orders.
• Issue Cashier’s Checks.
• Redeem US Savings Bonds.
• Answer phones in a courteous manner.
• Balance and wrap coin.
• Assist customers with entry into their Safe Deposit Box.
• Establish individual goals and participate in departmental goals as they relate to the success of the bank’s Strategic Plan and specific job functions.
• Participate in the business development efforts of the bank.
• Perform other duties as assigned.

Education: A high school diploma or equivalent is preferred.

Experience: Customer Service and money handling experience is required. Banking/teller experience is preferred. Must have basic computer knowledge, be proficient with Microsoft products and the ability to operate standard office equipment.

Hours: Monday – Friday: 8:00 am – 4:30 pm (Rotating Fridays until 5:00 pm)

Rotating Saturdays: 8:00 am - Noon

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person