Customer Service Representatives

Job Title: Remote Bilingual (English & German) Customer Support Specialist - Electronics Project (Part-Time)

Location: Fully Remote

Work Hours: CET Monday to Friday, 9:00 AM - 2:00 PM(includes 30-minute break)

Key Responsibilities:

-- Answer customer calls, promptly address customer inquiries, and handle missed calls.

-- Record customer issues and provide remote assistance.

-- Collect and feedback customer suggestions/complaints to help optimize products and processes.

-- Learn product knowledge and complete other tasks assigned by the supervisor.

Requirements:

--Associate degree or higher

-- Full professional fluency in English and German (both written and spoken)

-- 1-2 years of customer service experience

--Have strong communication skills and reliability.

Ideal Candidates Will Have:

-- Prior e-commerce support experience (Amazon, Shopify, etc.)

-- Knowledge of consumer electronics

Job Type: Part-time

Pay: E£30,000.00 - E£37,000.00 per month

Application Question(s):

• How many years of call center experience do you have?
• What are your proficiency levels in English and German respectively?
• How many years of e-commerce platform experience do you have?
• How many years of technical support experience in electronics do you have?
• What is your current employment status? When is the earliest you can start working?