Customer Service Representative/Sales Associate (Work in Dubai)

The Sales Associate supports the centre's sales and customer operations by assisting with student enrolments, handling enquiries, and providing administrative and operational support to ensure a seamless and positive customer journey. This role works closely with the Enrolment Sales Manager and Centre Leadership to achieve sales targets while delivering an excellent customer experience.

Incentives: AED 500 - 4,500 (performance-based)

Key Responsibilities

• Assist in conducting sales consultations with walk-in customers, inbound leads, and trial lesson attendees.
• Support the full enrolment journey, including trial scheduling, lead follow-ups, and closing enrolments.
• Maintain high conversion rates through persuasive, needs-based selling and clear communication.
• Confidently present and explain programme offerings, pricing, packages, and promotions to parents and students.
• Update sales reports, track daily leads, and maintain accurate CRM records.

Customer Service & Relationship Management

• Provide prompt, professional, and clear communication in fluent English via phone, WhatsApp, email, and in-person interactions.
• Deliver a warm and engaging experience during trials, enrolments, and post-enrolment support.
• Support daily centre operations by ensuring a clean, organised, and welcoming environment.
• Handle customer feedback and concerns professionally, escalating complex issues when necessary.

Administrative & Operational Support

• Assist with class scheduling, teacher coordination, and attendance tracking.
• Support centre events such as recitals, open houses, and marketing activities.
• Ensure accurate documentation of enrolment contracts, payments, and student records.
• Handle basic cashiering duties, including fee collection, receipt issuance, and payment updates.

Requirements

• Very fluent and confident English communication skills (spoken and written) are mandatory.
• Preferably 3-5 years of experience in sales, customer service, or front-facing roles (retail, hospitality, education, or service industry preferred).
• Sales-driven, confident, and comfortable engaging parents and children in English.
• Strong interpersonal skills with a professional and friendly presence.
• Proactive, well-organised, and able to multitask in a fast-paced environment.
• Willing to work retail hours, including weekends and public holidays.
• Basic computer proficiency (Microsoft Office, CRM systems).