Customer Service Representative/Technician

Job Summary
We are seeking a dynamic and energetic Customer Service Representative/Technician to join our team! In this role, you will be the first point of contact for our valued clients, providing exceptional support and technical assistance. Your enthusiasm and communication skills will help build strong relationships, resolve inquiries efficiently, and ensure customer satisfaction. This position offers an exciting opportunity to combine customer service excellence with light duty glass technician services, all while working in a fast-paced, supportive environment.

Duties

• Engage with customers via phone, email, and chat to address inquiries, troubleshoot issues, and provide product or service information with professionalism and enthusiasm
• Perform data entry accurately into company systems to document interactions, service requests, and resolutions
• Handle cash transactions and process payments securely when necessary
• Conduct outbound calls to follow up on service requests or promote additional products and services that meet client needs
• Maintain excellent phone etiquette and communication skills to ensure positive customer experiences
• Collaborate with team members to share insights, improve processes, and enhance overall customer support quality
• Assist in the shop with automotive glass repair and/or replacement, cut flat glass for frames and other projects
• Keeping a steady workflow by tidying up the shop and office space as needed

Qualifications

• Previous experience in call center environments or customer support roles is highly desirable
• Excellent communication skills—both verbal and written—with active listening capabilities
• Proficiency in general computer skills for data entry and troubleshooting
• Demonstrated ability to handle multiple tasks efficiently while maintaining attention to detail and accuracy in typing and data entry
• Strong knowledge of automotive skills or construction skills are a plus
• A valid driver's license is a must with no major infractions in the past 5 years

Benefits

• Individual health, vision, & dental plans
• Paid time off
• Paid holidays

This position includes on the job training!

Are you self-motivated, thrive in fast moving environments, and able to manage time to effectively meet deadlines? We are always looking for people with the right skills to be a part of our team. With proven communication skills, are eager to learn from trained professionals and take the next step in your career.

*Opportunity for raise after 90 days of employment upon review of skills achieved

Pay: $20.00 - $23.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Work Location: In person