Customer Service Representative_Turkey

We are seeking a dedicated and customer-focused Customer Service Agent to join our support team. The ideal candidate will handle customer inquiries, provide support, and resolve issues effectively, ensuring an exceptional service experience for our Japanese-speaking customers.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat in Japanese and English.
• Handle and resolve customer complaints or issues with a focus on customer satisfaction.
• Guide customers through troubleshooting steps and product usage.
• Maintain accurate records of customer interactions and transactions.
• Escalate complex issues to relevant departments when necessary.
• Adhere to service level agreements (SLAs) and quality standards.
• Continuously update knowledge of products, services, and customer service processes.

Requirements:

• Previous experience in a customer support or service role is preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritise, and manage time effectively.
• Comfortable working with customer service software and CRM tools.
• Flexibility to work in shifts, including weekends and holidays, if required.

IGT Solutions provides equal employment opportunities to all individuals based on job related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups.