Customer Service & Reservations Officer - Lebanese Restaurant

The Customer Service & Reservations Officer is responsible for handling all incoming customer calls, including food orders, table reservations, inquiries, and complaints. The role plays a key part in delivering a smooth and professional guest experience by ensuring accurate communication, timely follow-up, and excellent service standards.

Key Responsibilities

• Receive and handle incoming calls professionally and courteously
• Take food orders accurately and coordinate with the kitchen and delivery team
• Manage table reservations and maintain an organized booking system
• Respond to customer inquiries regarding menu items, timings, promotions, and services
• Follow up on customer complaints and ensure proper resolution in coordination with management
• Track and follow up on pending orders to ensure timely delivery and customer satisfaction
• Maintain clear records of orders, reservations, and customer feedback
• Communicate effectively with restaurant staff to ensure smooth daily operations
• Represent the restaurant positively and uphold service quality standards

Requirements

• Arab national preferred
• Fluent Arabic (spoken) is mandatory
• English communication skills are an advantage
• Previous experience in restaurant customer service, reservations, or call handling is preferred
• Strong communication and problem-solving skills
• Ability to multitask and remain calm under pressure
• Professional phone etiquette and customer-focused attitude
• Ability to work flexible shifts if required

Job Type: Full-time

Pay: KD290.000 - KD300.000 per month