Customer Service & Sales Agent

This is an outstanding opportunity for the right individual! We are searching for a creative, self-motivated individual who desires to grow, learn and lead. This individual must be teachable and have a high capacity for multi-tasking with attention to detail and organization.

Job Type: Part-Time (24 - 30 Hours Weekly)
Responsibilities:

• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Assist in the sales process and respond to various lead generators quickly and efficiently
• Communicate with prospective and current clients, with needed information, in a timely manner
• Know the services offered and pricing structure extremely well to be able to answer questions
• STRONG emphasis on outbound warm calls
• Process and schedule service requests in a timely fashion according to company policy
• Ensure customer satisfaction and provide professional customer support.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicate with technicians on a regular basis and oversee route schedules for specific services.
• Providing feedback on the efficiency of the customer service process and make necessary adjustments.
• General administrative tasks as needed.

Network with clients and other professionals to build sales for your specific service area.

• Other duties as assigned

Education:

• High school diploma or general education degree (GED) required.

Experience:

• 1-2 years clerical/administrative experience (preferred)
• Inside sales or call center sales experience (required) with ability to \"close\" the sale.
• Data entry experience
• Excellent verbal and written communication skills
• Familiarity in Microsoft Office applications including Word, Excel, Outlook
• Familiarity with web-based applications and apps

Other Requirements:

• 18 years or older
• Must have a valid driver’s license
• Be on time, reliable and consistent
• Follow MCS policies and procedures
• Work in a team environment (TEAM – Together everyone achieves more)

Preferred Skills:

• High level of professionalism and confidentiality
• Ability to stay calm when customers are stressed or upset
• Ability to be flexible given a dynamic and fast-paced work environment
• Time management skills including prioritization of multiple tasks and planning techniques
• Comfortable using computers - Microsoft Office proficient
• Experience working with customer support