Customer Service & Sales Representative

The Customer Service & Sales Representative is responsible for delivering excellent customer service, handling sales transactions, and supporting daily shop operations. The role focuses on creating a positive customer experience while achieving sales targets.

Key Responsibilities

• Greet customers warmly and assist them with product selection
• Promote and sell chocolates, cakes, and related products
• Handle billing, POS transactions, cash, and card payments accurately
• Take customer orders (in-store, phone, or online if required)
• Respond to customer inquiries, feedback, and complaints professionally
• Ensure product displays are attractive and well-stocked
• Maintain cleanliness and hygiene standards in the shop
• Coordinate with kitchen and wrapping staff for order fulfillment
• Support upselling and cross-selling of products and gift items
• Follow company policies and customer service standards

Requirements

• Previous experience in customer service or retail sales (F&B preferred)
• Good communication skills in English (Arabic is an advantage)
• Friendly, polite, and customer-focused attitude
• Ability to work in shifts, weekends, and holidays
• Basic knowledge of POS systems and cash handling
• Team player with a positive and professional approach

Preferred Skills

• Experience in chocolate, bakery, café, or cake shop
• Sales-oriented mindset with the ability to meet targets
• Gift wrapping or product presentation skills (added advantage)

Job Types: Full-time, Permanent

Application Question(s):

• DO you have valid QID ?
• Can you join immediately?

Work Location: Remote