Customer Service & Sales Support

Position Overview

The Sales Support & Upselling Specialist plays a key role in driving revenue growth, , nurturing existing clients, and identifying upselling and cross-selling opportunities. This role ensures smooth sales operations, high customer satisfaction, and continuous expansion of customer value.

Timings : 8 pm - 5am PKST

Key Responsibilities

1. Sales Support

• Assist the sales team with preparing proposals, quotations, and presentations.
• Manage CRM data entry, ensure accurate customer information, and track pipeline activities.
• Coordinate with internal teams (operations, finance, product) to ensure timely delivery of client requests.
• Handle pre- and post-sales inquiries, ensuring quick resolution and high customer satisfaction.
• Prepare sales reports, performance dashboards, and follow-up reminders for the team.

2. Upselling & Cross-Selling

• Analyze customer usage, buying patterns, and account history to identify upsell potential.
• Conduct regular check-ins with customers to understand evolving needs and introduce value-adding products or services.
• Promote premium features, add-ons, or upgraded packages based on customer fit.
• Collaborate with account managers to execute targeted upselling strategies.
• Track upsell success metrics and contribute ideas for continuous improvement.

3. Customer Experience Management

• Build strong relationships with existing customers to increase retention and long-term value.
• Act as the first point of contact for client concerns, escalating issues when necessary.
• Provide product knowledge and guidance to help customers maximize value from their purchase.
• Ensure timely renewal of subscriptions, service contracts, or support plans.

4. Operational & Administrative Tasks

• Maintain organized documentation of client communication and sales activities.
• Support onboarding of new customers by coordinating training schedules and resource delivery.
• Assist the sales team in preparing marketing materials for upsell campaigns.
• Monitor inventory levels (if applicable) and assist with order processing.

Required Skills & Qualifications

• Bachelor’s degree in Business, Marketing, or a related field (preferred).
• 1–3 years of experience in sales support, customer success, or inside sales.
• Strong understanding of sales processes and CRM tools (e.g., HubSpot, Salesforce).
• Excellent communication, presentation, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to multitask, prioritize, and work in a fast-paced environment.
• Customer-centric mindset with strong relationship-building skills.

Work Location: Remote