Customer Service Senior Analyst

Skill required: Retirement Solutions - Data Entry Services
Designation: Customer Service Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • 7+ years of experience in US Retirement Services domain – Defined Contributions - Institutional Services • 4+ years of mandatory experience in Plan Document Unit with proven ability on the below: o Receive request for document update and submit to Supplier. o Perform in good order/not in good order review and communicate gaps in inputs back to client or relationship team (if any). o Perform due diligence on request and resolve contractual variances (if any). o Draft new / updated plan document (for clients on Customer’s plan document). If external, document provisions in system (e.g., Plan Document Review). o Perform quality control review of plan document against incoming requirement. • Excellent communication skills, ability to lead multi-party meetings in the stipulated timelines • ASPPA Certified (Preferred) • Obtain sign off from client on updated document. • Submit request to implementation/setup team to align Customer systems to update provisions (if needed). • Submit any identified variances to relationship team (contractual or operational) or plan management services system for resolution. • Validate cleared contractual variances and system updates and return for completion as needed or close out task if complete. • Complete quality control review. • Coaching and mentoring others to draw out their skills and expertise • Strong leadership skills, with the ability to motivate and inspire team members • Strict adherence to non-disclosure of client information by preserving client confidentiality. • Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management. • Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time. • Taking active participation in process improvements and automation. • Ensure Quality Control standards that have been set are adhered to. • Adherence to client SLAs • Identify potential areas that require additional controls
What are we looking for? NA NA
Roles and Responsibilities: •• Any Graduate • Experience in the US retirement industry mandatory • Open to working in core Night shifts based on business requirements • Good verbal & written communication skills • Good typing skill and attention to detail. • Good time management skills • Ability work independently or with minimal supervision

Any Graduation