Customer Service Senior Specialist

Enjoy a career, packaged with care, whilst helping protect food, people and the planet

We are a key global provider of sustainable packaging solutions. We’re on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. We are Huhtamaki.

You could be part of our vision. Because it’s our talented people that make it happen. Our people on the shop floor producing innovative, sustainable products. Our people in our offices delivering excellence for our customers every day. It’s every one of us working together.

We offer a place where you can feel safe, be supported, and make an impact so we can all focus on the future together.

Your opportunity

We’re currently looking for a Customer Service Senior Specialist for our Huhtamaki Flexible Packaging Türkiye. In this position, Plans and follows up the entire operation process from order entry to delivery. Enhance customer relationships, ensures that the volume of work produced meets product/service standards and quality standards. Manages complaints and issues affecting.

You will report to Customer Services Team Leader and be part of the Customer Service team.

Where you’ll be

You will be located at our Esenyurt site in İstanbul / Türkiye and you should be within reasonable commuting distance from here.

What You’ll Be Doing

• Plans and follows up the entire operation process from order entry to delivery.
• Enhance customer relationships, ensures that the volume of work produced meets product/service standards and quality standards.
• Manages complaints and issues affecting.
  
  

What You’ll Bring To The Role

• Manage and process incoming customer orders with accuracy and efficiency
• Respond to customer inquiries and complaints in a timely and professional manner
• Record, track, and follow up on customer requests and feedback
• Maintain regular and clear communication with customers to ensure satisfaction and loyalty
• Coordinate with Sales, Logistics, and Production teams to ensure seamless order execution
• Generate reports related to order status, customer issues, and service metrics
• Support continuous improvement initiatives in customer service processes
• Provides customer service to customers and sales team to develop, sell, and successfully implement solutions that will meet the client’s needs. Supports sales and the distribution channel and manage complaints and other issues affecting customer orders.
  
  

What We Offer In Return

• The opportunity to work and grow in a truly global organization, collaborating with professionals in a global context.
• LinkedIn Learning Access and wide development opportunities
• Strong benefits package
  
  

Go ahead, apply today!

If this sounds like a good fit, then we’d love to hear from you . Once we review applications, we’ll then reach you.

Please note that we will be reviewing applications throughout the application period. You’re your application is reviewed, one of our Talent Acquisition team will reach out with feedback. Candidates should expect a 2-3 stage interview process as well as an online assessment.

Join us. Help protect food, people and the planet.