Customer Service Specialist

Focused Tasks

• Drafting and preparing contracts, whether system-generated, manual, or customized addendums, as required by management, in addition to following up on renewals or amendments of existing contracts upon client requests.
• Preparing pricing and quotations for company facilities including buildings, warehouses, and special services such as handling, packing, and segregation, as well as other additional services.
• Generating and refining reports from the system to extract required data such as major clients, key accounts, or statistical reports as directed by management.
• Organizing client meetings and scheduling appointments with company management in coordination with relevant departments such as Operations, Customs, and Commercial.
• Preparing and reviewing pricing, tariffs, and quotations to ensure accuracy and competitiveness.
• Monitoring market trends and providing insights to the commercial team to support business growth.
• Assisting the Commercial Director in executing tasks and initiatives related to the company’s commercial strategy.

Key Responsibilities Data Gathering & Analysis:

• Collect and analyze commercial data to support decision-making and strategy development.
• Prepare and review pricing, tariffs, and quotations to ensure accuracy and competitiveness.
• Monitor market trends and provide insights to the commercial team to enhance business opportunities.

Client And Internal Communication

• Serve as a key point of contact for clients, ensuring timely follow-ups and resolution of inquiries.
• Facilitate communication between the commercial department and other teams, such as sales, marketing, and operations, to ensure alignment and smooth workflow.
• Communicate commercial insights and updates to relevant stakeholders, ensuring that everyone is informed and on the same page.

Support For Commercial Director

• Assist the Commercial Director in executing various tasks and initiatives related to the commercial strategy.
• Prepare reports, presentations, and documentation to support commercial activities and decision-making.
• Coordinate with team members to ensure that deadlines are met and projects are progressing smoothly.

Key Performance Indicators (KPIs)

• Ensure timely follow-up and resolution of client inquiries within agreed timelines.
• Maintain accurate and up-to-date commercial data and documentation.
• Achieve high levels of internal and external stakeholder satisfaction with communication and support.

Qualifications And Skills

• Bachelor’s degree in Business Administration, Communications, or a related field.
• Experience in a commercial or communications role, preferably within logistics or bonded zone services.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills in both Arabic and English.
• Ability to multitask and manage multiple projects simultaneously.