Customer Service Specialist

Overview

About the job

Responsibilities

• Handling customer complaints and troubleshooting issues with products or services


• Following up with clients or customers by phone, web chat or email to check that they're still satisfied with their purchases or services received


• Accessing databases to retrieve account information for customers


• Letting customers know about additional products or services that might benefit them


• Escalating queries and concerns when necessary


• Updating customer records following each contact


• Staying up to date on the latest products and services an organization provides

Qualifications

• Proficiency in English


• Experience in warehousing or logistics preferred

Seniority level

• Associate

Employment type

• Full-time

Job function

• Supply Chain

Industries

• Transportation, Logistics, Supply Chain and Storage