Customer Service Specialist

We are one of the leading Saudi fintech companies reimagining how people shop and pay - starting with Buy Now, Pay Later solutions tailored for the Saudi market. We empower millions of users and thousands of merchants - from iconic global brands to rapidly growing local businesses - with flexible payment options that drive customer satisfaction and business growth.

About the Role

As a Customer Service Specialist, you will be the first point of contact for our customers, ensuring that every interaction is handled with professionalism, empathy, and care. You will play a key role in building and maintaining strong customer relationships by responding to inquiries, resolving issues, and providing guidance about our products and services.

What You'll Do

• Handle customer inquiries through phone, email, and chat in a professional and timely manner.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints efficiently and escalate issues when necessary.
• Document interactions and feedback to help improve processes and customer satisfaction.
• Collaborate with internal teams to ensure smooth customer experiences.

What We're Looking For

• 2+ years of experience in customer service.
• Proven experience in customer service or a related field.
• Excellent communication and problem-solving skills.
• Ability to multitask, stay organized, and work under pressure.
• Familiarity with CRM systems and support tools is a plus.
• Strong team player with a positive attitude.

Why MISpay?

• Be part of a mission-driven company changing how people shop and pay in Saudi Arabia
• Work on exciting, large-scale systems used by millions
• Drive innovation in the fintech space
• Remote-friendly culture with a high degree of autonomy
• Ready to Shape the Future of Commerce? Join us in building the future of payments - one easy payment at a time.

Job Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Customer Service