Customer Service Specialist

About Eminent4U Private Limited:

Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.

Job Purpose:

As a Customer Support Specialist at Eminent4U Private Limited, you play a crucial role in ensuring positive interactions between the company and its customers. This position involves a range of responsibilities geared towards excellent customer service and retention.

Responsibilities and KPIs:

• Engage with customers via telephone to resolve issues, providing information on products, account inquiries, and booking status.
• Offer troubleshooting assistance and aim for first-contact resolution.
• Utilize different CSR related strategies to turn cancellation requests into opportunities, and covert them into positive reviews/feedbacks, and sales opportunities, etc.
• Develop a deep understanding of our products and services to better assist customers.
• Build and maintain positive relationships to encourage repeat business and satisfaction.
• Collaborate with our UK team to provide timely updates on customer interactions.

Skills and Qualifications:

• Stellar Communication Skills (A/O Levels preferred)
• Active Listening
• Ability to Multitask
• Team Player
• Flexibility and ability to manage KPIs
• Positive Attitude & Attention to Detail
• Willingness to go the extra mile

Why Join Eminent4U Private Limited?

• Afternoon Shifts: Starting from (1:00 PM - 09:30 PM | 2:00 PM - 10:30 PM | 3:00 PM - 11:30 PM ) with alternate weekends off.
• Annual bonuses, KPI based rewards & several other fringe benefits.
• Office location: PECHS, Block-6, Shahra-e-Faisal, Karachi.
• Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.

Join Eminent4U Private Limited:

Dedicated to fostering a supportive and rewarding work culture, we invite you to embark on a fulfilling career journey with us, shaping the future of customer support.

Job Type: Full-time

Pay: Rs70,000.00 - Rs120,000.00 per month

Application Question(s):

• Rate your spoken English on a scale of 1-05 (05 being highest)

Experience:

• International Call Centre: 1 year (Preferred)

Work Location: In person