Debt Recovery Specialist – Customer Service

Job Summary:
We are seeking a motivated and detail-oriented Debt Collector to join our team. The ideal candidate will have prior experience in Customer Service or Lead Generation and possess strong communication and negotiation skills. This is a night shift position, ideal for candidates comfortable working with clients in different time zones.

Key Responsibilities:

• Contact customers via phone, email, or written communication to collect outstanding payments.
• Maintain accurate and up-to-date records of collection activities in the system.
• Negotiate payment plans and settlements with clients in accordance with company policies.
• Follow up on overdue accounts and escalate issues when necessary.
• Provide excellent customer service while handling sensitive financial situations.
• Collaborate with the team to meet collection targets and deadlines.

Requirements:

• Minimum 1 years of experience in Customer Service, Lead Generation, or a related field.
• Excellent verbal and written communication skills.
• Strong negotiation and persuasion abilities.
• Ability to handle stressful situations and maintain professionalism.
• Basic knowledge of debt collection laws and regulations is a plus.
• Proficient in Microsoft Office Suite and CRM tools.
• Willingness to work night shifts (U.S./U.K./International shift as required).

Job Type: Full-time

Application Question(s):

• How many years of experience do you have in CSR, Lead Generation, or a related field?
• How would you rate your English communication skills?

Work Location: In person