Front Desk Officer

Position Overview:

You will serve as the first point of contact for patients and visitors, ensuring a warm, professional, and efficient reception experience. The role involves managing patient registration, appointment scheduling, and general inquiries while maintaining confidentiality and upholding hospital service standards.

Key Responsibilities:

• Greet and assist patients, visitors, and vendors courteously upon arrival.
• Register new patients and update existing patient records accurately in the hospital management system.
• Schedule, confirm, and reschedule patient appointments in coordination with doctors and departments.
• Manage telephone inquiries, direct calls to appropriate personnel, and provide relevant information.
• Ensure the reception area is clean, organized, and welcoming at all times.
• Handle billing inquiries, collect payments, and issue receipts as required.
• Coordinate with other hospital departments to ensure smooth patient flow and service delivery.
• Maintain patient confidentiality and adhere to all hospital policies and data protection regulations.
• Assist with administrative duties such as filing, correspondence, and record management.
• Manage daily attendance sheets, visitor logs, and front desk reports.

Qualifications & Requirements:

• Bachelor’s degree in Business Administration, Public Relations, or a related field.
• Minimum of 1–3 years’ experience in front desk, customer service, or hospital reception roles.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office and hospital management software (e.g., HIS, EMR).
• Ability to handle stressful situations calmly and professionally.
• Presentable appearance and courteous demeanor.
• Knowledge of medical terminology will be an added advantage.

Key Competencies:

• Patient-focused attitude
• Professional communication
• Attention to detail
• Time management
• Team collaboration
• Confidentiality and integrity

Job Type: Full-time

Pay: Rs40,000.00 - Rs45,000.00 per month