Customer Service Specialist

The Service Customer Specialist plays a critical role in enhancing customer satisfaction and loyalty by providing exemplary service to clients who visit the organization in-person. This position is responsible for creating a welcoming atmosphere and ensuring that customers receive detailed support, guidance, and accurate information regarding the services offered. The incumbent will utilize strong communication and interpersonal skills to effectively address inquiries, resolve issues, and direct customers to appropriate services. In addition, the role requires proficiency in creating simple reports using Excel and preparing engaging presentations with PowerPoint to assist in internal communication and customer engagement strategies. The ideal candidate will display a professional demeanor and contribute positively to the overall customer experience while upholding the organization's values and standards.

Job Requirements

• Minimum of 5-7 years of experience in customer service or client-facing roles.
• Proficiency in Microsoft Excel, including the ability to create, format, and analyze reports.
• Strong knowledge of Microsoft PowerPoint for creating professional presentations.
• Excellent verbal and written communication skills, with the ability to articulate information clearly and professionally.
• Proven track record of managing customer relationships and resolving issues effectively.
• Ability to work independently while maintaining a collaborative approach with team members.
• Strong organizational skills, with an ability to prioritize tasks and manage time efficiently.
• Knowledge of customer service best practices and standards.
• Demonstrated professionalism in appearance and demeanor when interacting with customers.
• Capability to adapt to a fast-paced environment and handle unexpected challenges.
• Cultural sensitivity and adaptability to diverse customer backgrounds and needs.
• Experience in gathering customer feedback and implementing improvements to service delivery.
• Strong analytical skills to assess customer data and make informed decisions.

Job Responsibilities

• Greet customers warmly upon arrival, ensuring a professional and friendly first impression.
• Actively listen to customer inquiries and provide accurate and timely information regarding available services.
• Assist customers in navigating the organization's offerings to meet their specific needs and requests.
• Resolve customer issues or concerns promptly and efficiently, ensuring a high level of customer satisfaction.
• Prepare basic reports in Excel to track inquiries, customer feedback, and service performance metrics.
• Develop and present visually appealing PowerPoint presentations for internal teams or special customer engagements.
• Collaborate with team members to enhance customer service practices and share knowledge.
• Maintain an organized and professional workspace that reflects the organization's brand and customer-focused values.
• Utilize customer relationship management (CRM) tools to log interactions and track customer engagement effectively.
• Gather insights from customer interactions to identify trends and areas for service improvement.
• Participate in training and professional development opportunities to continuously enhance service skills and knowledge.
• Promote a positive team culture by sharing best practices and encouraging collaborative problem solving.

Required Skills

• Exceptional interpersonal skills to foster strong relationships with customers and team members.
• Advanced proficiency in Microsoft Excel, including pivot tables and VLOOKUP functions.
• Creative ability to design and structure effective presentations in Microsoft PowerPoint.
• Strong conflict resolution and problem solving abilities in customer service scenarios.
• Proficiency in understanding and catering to diverse client needs and preferences.
• High attention to detail in both customer interactions and reporting tasks.
• Effective time management skills, able to handle multiple customers and tasks simultaneously.
• Empathy and patience when dealing with customer concerns and inquiries.
• Ability to remain calm under pressure and provide quick resolutions to issues.
• Strong observational skills to assess customer satisfaction and service effectiveness.
• Enthusiastic and proactive approach to customer service and teamwork.
• Continuous learner, eager to adopt new tools and methodologies for improvement in service delivery.

Seniority level

• Mid Senior level

Employment type

• Full time

Job function

• Customer Service, Administrative, and Analyst

Industries

• Human Resources Services, Government Administration, and Public Relations and Communications Services