Customer Service Specialist

• Job Title: Customer Service Specialist
• Location: Shahrah-e-Faisal, Karachi
• Job Type: Full-time, On-site, Night Shift
• Salary: 100k to 130k

Working Hours:

• Monday to Friday: 3:00 AM – 12:00 PM
• Saturday: 3:00 AM – 8:00 AM

About the Role

We are seeking a proactive and customer-focused Customer Service Specialist to join our fast-growing e-commerce team. The ideal candidate will provide exceptional support to our customers, handle inquiries across multiple channels, and ensure every customer interaction reflects our commitment to excellence.

Key Responsibilities:

• Respond to customer inquiries via email, live chat, and phone calls in a timely and professional manner.
• Resolve customer issues efficiently while maintaining a positive and empathetic approach.
• Monitor customer feedback and suggest improvements to products, services, or processes.
• Handle back-office tasks efficiently.
• Collaborate with cross-functional teams to improve processes and enhance customer satisfaction.
• Uphold company policies while consistently delivering a customer-first experience.

Requirements:

• Education: A-Levels or Bachelor’s degree in relevant discipline.
• Experience: 2–3 years of experience in customer service (preferably in e-commerce)
• Excellent communication and interpersonal skills
• Strong problem-solving, decision-making, and multitasking skills.
• Ability to handle high-pressure situations with professionalism and patience.
• Familiarity with CRM tools, ticketing systems, or customer service software is a plus.

Perks & Benefits:

• Competitive salary
• Paid leaves
• Health insurance
• Overtime pay on gazetted holidays
• Opportunity to work with a fast-growing international e-commerce brand
• Exposure to global industry practices and events

Send your CV to hiring@kuz.com.au with the subject line “Customer Service Specialist”

Job Type: Full-time

Pay: Rs100,000.00 - Rs130,000.00 per month

Application Question(s):

• How many years of customer service experience do you have?
• Do you have prior experience in e-commerce?
• Are you available to work night shifts (3:00 AM – 12:00 PM, Monday to Friday; 3:00 AM – 8:00 AM Saturday)?
• Are you comfortable handling customer calls, emails, and live chats daily?
• What is your current salary?
• What is your salary expectation?
• How soon you can join us? (Answer in no of days)
• Have you worked with international clients or customers before?

Work Location: In person